Frequently Asked Questions

Crafts & Charm is a Canada-based online business serving customers in Canada and the United States.

Our collections focus on Kashmiri arts, crafts and textiles and their associated traditions. Product-specific origin information is provided where available.

Our product descriptions specify the applicable craftsmanship, such as hand embroidered, handwoven, hand-carved or hand-finished, where applicable.

Pashmina is sourced from a rare species of goat found at around 15,000 feet above sea level in the Himalayan region of Kashmir. This rarity and unique origin elevate the status of Pashmina, which has a long-standing connection with Kashmir's textile craftsmanship.

The quality of Pashmina is determined by several key factors, including its fineness, fibre length and colour. Fineness is measured by the diameter of the fibres, expressed in microns (1/1000th of a millimetre). Pashmina sourced from goats typically falls within the range of 13 to 19 microns.

Sozni is a fine embroidery tradition used to decorate textiles, including Pashmina.

Kani refers to a distinctive form of textile work associated with Kashmir, particularly intricate patterned weaving.

Kalamkari refers to decorative artistic work applied to textile surfaces. The exact technique and origin will be identified according to the individual product where applicable.

Handcrafted pieces naturally vary in colour, texture, pattern and finish. These variations are part of their individual character.

Yes. Crafts & Charm serves customers across Canada and the United States.

For cross-border shipments, applicable customs duties, taxes or other import charges may apply depending on the destination and applicable regulations.

Yes. Please contact us for wholesale and trade enquiries.

Yes. Selected pieces are suitable for gifting. Gift options are indicated on the relevant product pages.